FAQ + Contact Us
Please Note:
Soy wax is naturally soft and may begin to melt when exposed to high temperatures for extended periods. Temperatures of 80°F or higher—especially during shipping—can affect the condition of your candles. Unfortunately, mail trucks are not climate-controlled, and USPS does not offer reimbursement for melted items, so we are unable to take responsibility for heat-damaged candles.
If you're concerned about potential melting, we recommend ordering at your own discretion or selecting Local Pick-Up if available.
Please Note:
Soy wax is naturally soft and may begin to melt when exposed to high temperatures for extended periods. Temperatures of 80°F or higher—especially during shipping—can affect the condition of your candles. Unfortunately, mail trucks are not climate-controlled, and USPS does not offer reimbursement for melted items, so we are unable to take responsibility for heat-damaged candles.
If you're concerned about potential melting, we recommend ordering at your own discretion or selecting Local Pick-Up if available.
Peripeti Home now offers Local Pick-Up!
- Pick-up will be located at the Building Hope in the City administrative offices, located at 3274 W. 58th St, Cleveland, OH 44102.
- When picking up, please park in the lot on the North side of the building. Our offices are located on the 2nd floor. Ring doorbell on second floor landing.
- Confirmation email (printed or digital) will be required for pick-up.
Pick-Up times:
Monday, Tuesday, Wednesday and Friday from 10am - 4pm.
Pick-up is not available Thursday, Saturday or Sunday.
Peripeti Home now offers Local Pick-Up!
- Pick-up will be located at the Building Hope in the City administrative offices, located at 3274 W. 58th St, Cleveland, OH 44102.
- When picking up, please park in the lot on the North side of the building. Our offices are located on the 2nd floor. Ring doorbell on second floor landing.
- Confirmation email (printed or digital) will be required for pick-up.
Pick-Up times:
Monday, Tuesday, Wednesday and Friday from 10am - 4pm.
Pick-up is not available Thursday, Saturday or Sunday.
- Orders are processed and shipped as quickly as possible, usually within 2-4 days. Delivery time additional, as selected at checkout.
- Quoted delivery dates are estimates, and shipping times may take longer due to carrier delays.
- Orders are processed and shipped as quickly as possible, usually within 2-4 days. Delivery time additional, as selected at checkout.
- Quoted delivery dates are estimates, and shipping times may take longer due to carrier delays.
- We can only accept exchanges, refunds, or replacements for faulty items or items damaged during shipping.
- Gift cards and discounted items are not available for refund or exchange.
- If you receive a damaged or faulty item, please reach out to us at info@peripetihome.com within 7 days of delivery date. We will need a photo of the damaged item for insurance purposes. With this information and your order number we can replace the damaged item for you. Once your request is approved, you will get a confirmation email with shipping guidelines.
- For a refund of damaged items you can also file a claim with USPS on your own behalf using your tracking information and this link https://www.usps.com/help/claims.htm.
- We can only accept exchanges, refunds, or replacements for faulty items or items damaged during shipping.
- Gift cards and discounted items are not available for refund or exchange.
- If you receive a damaged or faulty item, please reach out to us at info@peripetihome.com within 7 days of delivery date. We will need a photo of the damaged item for insurance purposes. With this information and your order number we can replace the damaged item for you. Once your request is approved, you will get a confirmation email with shipping guidelines.
- For a refund of damaged items you can also file a claim with USPS on your own behalf using your tracking information and this link https://www.usps.com/help/claims.htm.
Yes! We specialize in helping you create thoughtful gifts for client gifting or to commemorate special events. Find more information and our complete catalog here.
We can even help with Kitting and Shipping if you are gifting multiple items, and it doesn't even have to include one of our products. Contact kate@peripetihome.com for more information.
Yes! We specialize in helping you create thoughtful gifts for client gifting or to commemorate special events. Find more information and our complete catalog here.
We can even help with Kitting and Shipping if you are gifting multiple items, and it doesn't even have to include one of our products. Contact kate@peripetihome.com for more information.
Yes! We pride ourselves on offering you a luxury option in clean home fragrance. Read more about our Commitment to Clean.
Yes! We pride ourselves on offering you a luxury option in clean home fragrance. Read more about our Commitment to Clean.
Yes! Both! We love partnering with other great businesses to spread the word on our clean home fragrances.
- If you're on Faire shop our direct link.
- We can also share Line Sheets and take an order via email. Please include your Resellers Information. Contact kate@peripetihome.com
- If you are looking for a custom product to resell we would love to work with you. Email kate@peripetihome.com
Yes! Both! We love partnering with other great businesses to spread the word on our clean home fragrances.
- If you're on Faire shop our direct link.
- We can also share Line Sheets and take an order via email. Please include your Resellers Information. Contact kate@peripetihome.com
- If you are looking for a custom product to resell we would love to work with you. Email kate@peripetihome.com
- On our Shop by Product page you can find all of our current products and full product details.
- You can also use the Search function on the top right of the screen.
- On our Shop by Product page you can find all of our current products and full product details.
- You can also use the Search function on the top right of the screen.
- On the Shop by Scent page you will find our curated collection of fragrances along with scent stories and tips.
- You can also use the Search function on the top right of the screen.
- We do change fragrances seasonally and offer Limited Edition scents as well, so check back often!
- On the Shop by Scent page you will find our curated collection of fragrances along with scent stories and tips.
- You can also use the Search function on the top right of the screen.
- We do change fragrances seasonally and offer Limited Edition scents as well, so check back often!
Didn't find your answer?
We'd love to hear from you! Please email info@peripetihome.com or fill out the form below.
Contact us
Have a question, or want a product recommendation? Get in touch.